WORLD SPA AND WELLNESS CONVENTION 2024

Join spa and wellness leaders as they discuss regional and global trends, challenges, and the future of the spa and wellness sector at the World Spa and Wellness Convention at the Kyalami International Convention Centre on 8 and 9 September 2024.

PROGRAMME

DAY 1 SUNDAY / 8 SEPTEMBER 2024

09:00 - 09:45 Registration and coffee

09:45 – 10:00 Welcoming by Mark Maloney

10:00 – 10:30 Beauty & Wellness 2.0:

The Next Chapter

Join us as we unveil the future of the spa, beauty, aesthetic and wellness industry! In this insightful session, well explore the latest innovations, trends and technologies shaping the next chapter of our Industry. From personalised wellness to sustainable beauty, from AI powered treatments to holistic experiences, discover the opportunities and strategies to stay ahead of the curve. Get ready to upgrade your business and elevate your clients experiences in the evolving world of Beauty and Wellness 2.0

Speakers: Lucia Molebatsi, Owner and CEO of Lush Inc Wellness & Aesthetics in Botswana.

Tanya Lopes – Spa Manager, The Saxon Hotel, villas and Spa

10:30 -11:00 Tea break

11:00 - 11:45 Keynote speaker –

Marc Wachsberger – The Capital Hotel Group CEO & founder

11:45 - 12:30 The spa spectrum: Suppport life’s transitions and transformations Discover the untapped potential in your spa business. Learn how to tailor your services beyond the basics to meet the unique needs of clients navigating life’s significant transitions, from pregnancy and parenthood to menopause and beyond. By embracing this spectrum of clients you will unlock new revenue streams and enhance client loyalty and establish your business as a trusted wellness partner for every stage of life. Learn how to refine your offerings and grow your business with purpose and passion.

Speaker: Izelle Louw, founder and CEO of Mommy Wellness Spa in CPT

12:30 – 2:30 Lunch and exhibition viewing

2:30 – 3:15 Revenue renaissance: Insider secrets from spa owners who have cracked the code

Discover some unique actionable strategies and innovating approaches for significant revenue growth. In a competitive landscape, client retention and maximising spend per visit have become crucial. Its about delivering memorable experiences that foster loyalty, drive repeat business and unlock long-term growth.

Speaker: Leandra Olivier

3:15 – 4:00 From transactional to relational: The power of membership programmes

Are you leaving money on the table by not leveraging the full potential of membership programmes? Explore the latest trends, best practices and success stories from sectors who have cracked the code on membership programmes.

Speakers: (TBC)

4:00 – 5:00 Networking and drinks in the delegate lounge

DAY 2 MONDAY / 9 SEPTEMBER 2024

9:15 – 10:00 Registration and coffee

10:00 – 10:45 Spa meets aesthetics: The ultimate union for unparalleled results

Embrace the rapidly evolving world of aesthetics and delve into the exciting opportunities that can happen when traditional spa services meet cuttingedge aesthetic treatments.

Speakers: (TBC)

10:45 – 11:30 Your greatest asset: Retain and Inspire your team for a thriving business Your staff is the backbone of your business, responsible for delivery exceptional experiences that drive client loyalty and business growth. Yet, attracting and retaining top talent in todays competitive market can be a daunting challenge. Discover proven approaches to staff management that will transform your team into a cohesive, motivated and high performing unit.

Craft compelling employer brand that resonates with potential hires.

Foster a winning work culture that encourages retention and growth Empower your team with training, feedback and opportunities for advancement Speakers: Gail Townsend (Zen Recruitment)

Evita Plaatjies – HR Manager

11:30 – 12:00 Tea

12:00 – 12:45

Beyond Likes and followers: Explore trends, technologies and techniques that will shape the future of marketing in our industry. From the rise of sustainable and inclusive marketing to the power of social media and influencer partnerships, our expert panel will share actionable insights and predictions to help you:

• Boost brand awareness and loyalty

• Drive website traffic and online sales

• Stay ahead of competitors and industry disruptors

• Create engaging, effective and measurable marketing campaigns

Speakers: (TBC)

12:45 – 1:15

The grand finale: Goodie Bags, live Q & A Session and give aways to end the conference. Don’t hold back – ask anything, share anything! Our goal is to create a supporting and engaging community that empowers you to succeed in our industry. Great give aways and collect your goodie bag valued at R3000!

Mark Maloney 01:15 Lunch & Final Expo