SYNCHRONICITY

JOHANNESBURG CONVENTION KYALAMI INTERNATIONAL CONVENTION CENTRE 7 & 8 SEPTEMBER 2025

@PROBEAUTYZA

@PROFESSIONAL BEAUTY SOUTH AFRICA

@PROFESSIONAL BEAUTY SOUTH AFRICA

In an industry evolving at an unprecedented pace, staying ahead means more than just keeping up; it’s about embracing innovation, fostering connections, and implementing cutting-edge strategies that drive growth and success.

As the global wellness industry continues to expand, this two-day event is a transformative journey tailored specifically for salon and spa owners and managers, is your opportunity to be part of this remarkable growth. From unlocking technological advancements to redefining client care, the tools and insights shared here are designed to empower you to lead your business confidently into the future. Don’t miss this chance to align with the trends shaping tomorrow and position your brand as a leader in this thriving global movement.

SUNDAY 7 SEPTEMBER 2025

09:00 – 09:45 Registration, tea/coffee and biscuits

10:00 Welcome

10:30 – 11:15 Emotional intelligence in the spa: Training staff to understand and respond to client needs

Emotional intelligence is key to creating positive client experiences. This session will focus on training your staff to recognize emotional cues from clients, handle difficult situations with empathy, and create personalized experiences that foster loyalty.

Key takeaways: Emotional intelligence, client interactions, stafftraining.

11:15 – 12:00 Keynote

12:00 – 14:30 Exhibition & lunch

14:30 – 15:30 Profitability masterclass: Maximizing revenue from every treatment room

This session will teach spa owners how to optimise the profitability of each treatment room, service, and staffmember. Topics include setting the right pricing strategies, analyzing service profitability and managing overheads effectively without sacrificing quality.

Key takeaways: Service profitability analysis, pricing strategies, maximizing treatment room utilization.

15:30 – 16:15 Neuroaesthetics: Designing spa spaces that enhance mental wellbeing

Neuroaesthetics explores how environments impact the brain. This session dives into how you can design your spa spaces using light, color and sound to reduce anxiety, boost mood and enhance the overall wellness experience.

Key takeaways: Spa design psychology, neuroaesthetics, client wellness.

16:15 – 17:00 AI & robotics: How automation is shaping the future of spas

The future is here with AI-driven booking systems, robotic massages, and virtual skin consultations. This session will show you how automation can free up stafftime, reduce costs, and improve the client experience, all while maintaining a personal touch.

Key takeaways: AI technology, automation in wellness, future spa trends.

17:00 Champagne networking cocktails 18:00 Awards cocktail reception

MONDAY 8 SEPTEMBER 2025

09:15 – 10:00 Registration, tea/coffee and snacks

10:00 – 11:00 Breakaway workshop Owners/managers -financial KPIs for spa success: Understanding and tracking the metrics that matter

Spa and salon owners will learn which financial Key performance indicators (KPIs) to track and how to interpret them. The session will focus on critical metrics like cost per treatment, revenue per client, profit margins and client retention as they relate to financial growth.

Key takeaways: Financial KPIs, tracking profitability, improving business growth through metrics.

Therapists -How to boost product sales without a hard sell

Retail can be a major revenue driver, but many spa businesses underutilise this channel. This session will teach therapists how to boost product sales through strategic displays, bundling products with treatments and meaningful conversations with clients.

Key takeaways: Boosting retail sales, product bundling, meaningful conversations

11:00 – 11:45 From service provider to brand ambassador: Building a strong internal culture

Explore how to shift the mindset of your team from being just service providers to becoming brand ambassadors. This session focuses on building a strong internal culture where staff truly represent your brand values and create deeper connections with clients.

Key takeaways: Internal culture, staffclient relationships, brand representation.

11:45 – 12:30 Cash flow 101: How to maintain a healthy financial pipeline

Cash flow can make or break a spa business. This session will dive into strategies for ensuring consistent cash flow, from managing operational costs and seasonal fluctuations to increasing pre-bookings, memberships and recurring revenue streams.

Key takeaways: Cash flow management, handling seasonal fluctuations, creating stable revenue streams.

12:30 Exhibition and networking lunch